Effective Date: October 2, 2026
At lilahennnussergbr, we aim to process and deliver your lighting accessories safely and efficiently. This Shipping Policy explains our delivery areas, processing times, shipping costs, and estimated delivery times.
1. Shipping Area
We currently offer shipping throughout Germany.
We do not currently offer international shipping outside Germany.
2. Shipping Cost
We offer free shipping throughout Germany.
There are no standard shipping charges for eligible deliveries within Germany.
3. Order Processing and Handling Time
Orders are generally processed within 1–2 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may begin processing on the next available business day.
Processing may occasionally take longer during periods of unusually high order volume or circumstances outside our reasonable control.
4. Transit Time
After an order has been processed and handed over to the shipping carrier, the estimated transit time is:
3–4 business days
Transit time begins after the order has completed processing and has been dispatched.
5. Total Delivery Time
The estimated total shipping time is:
4–6 business days
This consists of:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Total estimated delivery time: 4–6 business days
These are estimated business-day timeframes and are not guaranteed delivery dates.
6. Order Confirmation and Shipping Updates
After placing an order, you may receive an order confirmation using the contact information provided during checkout.
Once your order has been dispatched, shipping or tracking information may be provided where available.
Please make sure that your shipping address and contact information are correct when placing your order.
7. Delivery Delays
Although we aim to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control.
Possible causes include:
- Carrier delays
- Severe weather
- Public holidays
- Operational disruptions
- Incorrect or incomplete delivery information
- Unexpected delivery-volume increases
- Other circumstances affecting transportation or delivery services
If your order is delayed beyond the estimated timeframe, please contact our support team so we can assist you.
8. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you realize that you entered an incorrect address, contact us as soon as possible.
We will make reasonable efforts to assist with an address correction before the order is dispatched. Once an order has been shipped, changes may no longer be possible.
9. Failed Delivery
If a delivery cannot be completed because the provided address is incorrect, incomplete, inaccessible, or because the recipient cannot receive the package, additional delivery arrangements may be required.
Please contact our support team if you experience a failed delivery.
10. Damaged Packages
If your package appears visibly damaged when delivered, please inspect the contents as soon as reasonably possible.
If the product inside is damaged, contact our support team and provide:
- Your order number
- A description of the damage
- Photographs of the package
- Photographs of the damaged product
We will review the situation and provide instructions regarding the next steps.
11. Missing or Lost Shipments
If you believe your shipment has been lost or has not arrived within the expected delivery timeframe, please contact us.
We may request your order information and available tracking details so that the shipment can be investigated with the relevant delivery provider.
12. Delivery Estimates
The delivery times stated in this policy are estimates only.
The estimated 4–6 business day delivery period does not include weekends, public holidays, or unexpected delays caused by shipping providers or circumstances outside our reasonable control.
13. Returns
If you need to return an eligible product after delivery, we offer free returns within our 30-day return window, subject to the terms of our Return Policy.
Please contact us before sending a product back so that we can provide the appropriate return instructions.
14. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, delivery services, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
15. Contact Us
If you have questions about shipping, delivery, tracking, or a delayed order, please contact our support team using the information below.
16. Business Information
Business Name: lilahennnussergbr
Legal Business Name: LiLA Henn-Nusser GbR
VAT Number: DE267535871
Contact Number: 4972579300001
Business Address: Prälat-Kreutz-Straße 3, 76646 Bruchsal-Untergrombach, Germany
Support Email: Info@lilahennnussergbr.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9 AM - 5 PM
Time Zone: Central European Summer Time (CEST)