Contact us
We're Here to Help
Have a question about our lighting accessories, an existing order, delivery, returns, or refunds? Our customer support team is available to help.
Whether you need assistance before placing an order or need help with an existing purchase, please get in touch with us using the contact information below.
Contact Information
Business Name: lilahennnussergbr
Legal Business Name: LiLA Henn-Nusser GbR
Email: Info@lilahennnussergbr.shop
Phone: 4972579300001
Live Chat Support: 24/7
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: Central European Summer Time (CEST)
You can use our live chat at any time. Email and telephone inquiries are handled during our regular business hours.
Business Address
LiLA Henn-Nusser GbR
Prälat-Kreutz-Straße 3
76646 Bruchsal-Untergrombach
Germany
Order Support
When contacting us about an existing order, please include your order number and the email address used when placing the order.
This helps us locate your order and provide assistance more efficiently.
We can help with questions regarding:
- Product information
- Order status
- Shipping and delivery
- Damaged or incorrect products
- Returns
- Refunds
- Payment issues
- General customer inquiries
Shipping Information
We offer free shipping throughout Germany.
Handling Time: 1–2 business days
Transit Time: 3–4 business days
Total Estimated Shipping Time: 4–6 business days
Returns and Refunds
We offer free returns for eligible orders within Germany.
Return Window: 30 days
Eligible refunds are generally processed within 4–6 business days after the refund has been approved and processed.
Payment
We currently accept Stripe as our payment method.
Send Us a Message
For general questions or support requests, contact us by email at:
You may also use our 24/7 live chat support for assistance.
We look forward to assisting you.
Business Information
Business Name: lilahennnussergbr
Legal Business Name: LiLA Henn-Nusser GbR
VAT Number: DE267535871
Contact Number: 4972579300001
Business Address: Prälat-Kreutz-Straße 3, 76646 Bruchsal-Untergrombach, Germany
Support Email: Info@lilahennnussergbr.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9 AM - 5 PM
Time Zone: Central European Summer Time (CEST)