Effective Date: October 2, 2026
Welcome to lilahennnussergbr. These Terms of Service govern your use of our website and your purchase of lighting accessories from us.
By accessing or using our website, placing an order, or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Our Website
Our website provides customers with access to information about our lighting accessories and allows customers to purchase available products online.
These Terms apply to all visitors, users, and customers who access or use our website.
2. Eligibility
By using our website or placing an order, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide is accurate and complete.
- You will use our website only for lawful purposes.
- You will comply with these Terms and applicable laws.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, and other information displayed on our website are accurate.
However, minor differences in appearance, color, dimensions, packaging, or presentation may occur due to screen settings, manufacturing variations, or other circumstances.
We reserve the right to correct errors, update product information, or change product availability when necessary.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we will contact you where reasonably possible and provide an appropriate solution, which may include cancelling the affected order and issuing an applicable refund.
5. Prices
Product prices are displayed on our website at the time of purchase.
We reserve the right to change prices before an order is placed.
If there is an obvious pricing or product-information error, we may contact you to clarify the issue before fulfilling the order.
6. Orders
When you place an order, you are making a request to purchase the selected products.
After your order is submitted and payment is successfully processed, you may receive an order confirmation.
We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:
- Product availability issues
- Payment authorization problems
- Incorrect pricing or product information
- Suspected fraudulent or unauthorized activity
- Incorrect or incomplete customer information
- Other circumstances requiring cancellation under applicable law
If an order is cancelled and payment has already been collected, any applicable refund will be processed through the original payment method.
7. Payment
We currently accept Stripe as our payment method.
Payments are processed through Stripe's payment-processing infrastructure.
You are responsible for providing accurate payment and billing information and for ensuring that you are authorized to use the selected payment method.
If a payment is declined or cannot be authorized, the order may not be processed or shipped until successful payment has been received.
8. Shipping and Delivery
We currently offer free shipping throughout Germany.
Our estimated shipping times are:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Total estimated shipping time: 4–6 business days
These are estimated delivery periods and are not guaranteed delivery dates.
We currently do not offer international shipping outside Germany.
For additional information, please refer to our Shipping Policy.
9. Returns
We offer free returns for eligible orders within Germany.
Our standard return window is 30 days from the date you receive your order.
Products returned under our Return Policy should generally be unused, in their original condition, and include applicable packaging and accessories.
Additional conditions may apply. Please review our Return Policy before initiating a return.
10. Refunds
Eligible refunds are generally issued to the original payment method.
Our standard refund processing time is 4–6 business days after a refund has been approved and processed.
The time required for the funds to appear in your account may vary depending on Stripe and your financial institution.
Nothing in these Terms limits any mandatory statutory consumer rights that may apply.
11. Customer Responsibilities
When using our website, you agree not to:
- Use the website for unlawful purposes
- Provide false or misleading information
- Attempt to interfere with the website's operation or security
- Attempt to gain unauthorized access to our systems
- Introduce malicious software or harmful code
- Copy, reproduce, or misuse website content without permission
- Use the website in a way that could harm our business, website, customers, or service providers
12. Intellectual Property
Unless otherwise stated, the content available on our website, including text, graphics, images, logos, product information, design elements, and other materials, is owned by or used lawfully by lilahennnussergbr or its relevant licensors.
You may use the website for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without appropriate authorization.
13. Third-Party Services
Our website may use third-party services to support functions such as payment processing, shipping, analytics, website hosting, customer support, or other website operations.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for the independent policies or practices of third-party providers.
14. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Website access may occasionally be interrupted due to maintenance, technical problems, security issues, or circumstances outside our reasonable control.
15. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses or damages resulting from circumstances outside our reasonable control, including technical interruptions, third-party service failures, delivery delays, or unauthorized access caused by circumstances that could not reasonably be prevented.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
16. Force Majeure
We will not be responsible for delays or failures in performing our obligations where such delays or failures result from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, transportation disruptions, governmental actions, strikes, technical failures, or other events that could not reasonably have been prevented.
17. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.
Updated Terms will be published on this page with a revised effective date.
Your continued use of the website after an update may be subject to the updated Terms.
19. Governing Law
These Terms are subject to applicable laws governing consumer transactions and contractual relationships.
Nothing in these Terms is intended to remove or restrict mandatory consumer protections or other rights that cannot legally be excluded.
20. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
21. Entire Agreement
These Terms, together with our applicable website policies and information provided during the purchasing process, constitute the terms governing your use of our website and purchases from us, subject to any mandatory statutory rights.
22. Contact Us
If you have questions about these Terms of Service, your order, or our services, please contact us using the information below.
23. Business Information
Business Name: lilahennnussergbr
Legal Business Name: LiLA Henn-Nusser GbR
VAT Number: DE267535871
Contact Number: 4972579300001
Business Address: Prälat-Kreutz-Straße 3, 76646 Bruchsal-Untergrombach, Germany
Support Email: Info@lilahennnussergbr.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9 AM - 5 PM
Time Zone: Central European Summer Time (CEST)