Shipping Policy

Effective Date: October 2, 2026

At lilahennnussergbr, we aim to process and deliver your lighting accessories safely and efficiently. This Shipping Policy explains our delivery areas, processing times, order cut-off time, shipping costs, estimated delivery times, and procedures relating to delivery issues.

1. Shipping Area

We currently offer shipping throughout Germany.

We do not currently offer international shipping outside Germany.

2. Shipping Cost

We offer free shipping throughout Germany.

There are no standard shipping charges for eligible deliveries within Germany.

3. Order Cut-Off Time

Our daily order cut-off time is:

2:00 PM CEST (Central European Summer Time)

Orders placed before 2:00 PM CEST on a business day will generally begin processing within the stated 1–2 business day processing period.

Orders placed after 2:00 PM CEST, on weekends, or on public holidays will generally be processed starting from the next available business day.

The order cut-off time may occasionally vary due to operational circumstances, public holidays, unusually high order volumes, or other circumstances outside our reasonable control.

4. Order Processing and Handling Time

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed before the daily cut-off time will generally be considered for processing on that business day. Orders placed after the cut-off time will generally begin processing on the next available business day.

Orders placed on weekends or public holidays may begin processing on the next available business day.

Processing may occasionally take longer during periods of unusually high order volume or circumstances outside our reasonable control.

5. Transit Time

After an order has been processed and handed over to the shipping carrier, the estimated transit time is:

3–4 business days

Transit time begins after the order has completed processing and has been dispatched.

6. Total Delivery Time

The estimated total shipping time is:

4–6 business days

This consists of:

  • Order cut-off time: 2:00 PM CEST

  • Handling time: 1–2 business days

  • Transit time: 3–4 business days

  • Total estimated delivery time: 4–6 business days

These are estimated business-day timeframes and are not guaranteed delivery dates.

7. Order Confirmation and Shipping Updates

After placing an order, you may receive an order confirmation using the contact information provided during checkout.

Once your order has been dispatched, shipping or tracking information may be provided where available.

Please make sure that your shipping address, email address, telephone number, and other contact information are accurate and complete when placing your order.

8. Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

Possible causes include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Operational disruptions

  • Incorrect or incomplete delivery information

  • Unexpected increases in delivery volume

  • Transportation disruptions

  • Other circumstances affecting transportation or delivery services

If your order is delayed beyond the estimated timeframe, please contact our support team so we can assist you.

9. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible.

We will make reasonable efforts to assist with an address correction before the order is dispatched. Once an order has been shipped, changes to the delivery address may no longer be possible.

If an incorrect or incomplete address results in additional delivery costs, delays, or the return of the shipment, we may need to review the situation before arranging another delivery.

10. Failed Delivery

If a delivery cannot be completed because the provided address is incorrect, incomplete, inaccessible, or because the recipient cannot receive the package, additional delivery arrangements may be required.

Please contact our support team if you experience a failed delivery so that we can review the available options.

11. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the contents as soon as reasonably possible.

If the product inside is damaged, contact our support team and provide:

  • Your order number

  • A description of the damage

  • Photographs of the outer packaging

  • Photographs of the damaged product

  • Any other relevant information requested by our support team

We will review the situation and provide instructions regarding the next steps.

Please retain the original packaging and any relevant shipping materials until the matter has been reviewed.

12. Missing or Lost Shipments

If you believe your shipment has been lost or has not arrived within the expected delivery timeframe, please contact us.

We may request your order information and available tracking details so that the shipment can be investigated with the relevant delivery provider.

Where tracking information is available, please use the tracking information provided to monitor the shipment status.

13. Delivery Estimates

The delivery times stated in this policy are estimates only.

The estimated 4–6 business day delivery period does not include weekends, public holidays, or unexpected delays caused by shipping providers or circumstances outside our reasonable control.

A delivery estimate does not constitute a guaranteed delivery date.

14. Returns

If you need to return an eligible product after delivery, we offer free returns within our 30-day return window, subject to the terms and conditions of our Return Policy.

Please contact us before sending a product back so that we can provide the appropriate return instructions.

The return process, eligibility requirements, and any applicable conditions are explained in our Return Policy.

15. Contact Regarding Shipping Issues

If you have questions or concerns regarding:

  • Shipping

  • Delivery times

  • Order processing

  • Order cut-off times

  • Tracking information

  • Delayed shipments

  • Lost shipments

  • Damaged packages

  • Failed deliveries

  • Incorrect shipping information

please contact our support team using the business information below.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, delivery services, business operations, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this Shipping Policy periodically for the latest information regarding our shipping procedures.

17. Business Information

Business Name: lilahennnussergbr
Legal Business Name: LiLA Henn-Nusser GbR
VAT Number: DE267535871
Contact Number: 4972579300001
Business Address: Prälat-Kreutz-Straße 3, 76646 Bruchsal-Untergrombach, Germany
Support Email: Info@lilahennnussergbr.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9 AM - 5 PM
Time Zone: Central European Summer Time (CEST)