Effective Date: October 2, 2026
At lilahennnussergbr, we aim to provide a secure and straightforward payment experience for every order. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when completing a purchase on our website.
1. Accepted Payment Method
We currently accept Stripe as our payment method.
When placing an order, you will be directed through the available Stripe payment process to complete your purchase securely.
2. Payment Processing
All payments are processed through Stripe's secure payment infrastructure.
During checkout, you may be required to provide payment-related information directly to Stripe. Payment information is processed according to Stripe's applicable terms, security standards, and privacy practices.
We do not intentionally store complete payment card details on our own systems.
3. Order Confirmation
After your payment has been successfully completed, you will receive an order confirmation using the contact information provided during checkout.
An order is considered successfully placed once payment has been authorized and accepted and the order confirmation has been issued.
If you do not receive an order confirmation, please contact our customer support team.
4. Payment Authorization
All payments are subject to authorization by the payment provider.
If a payment is declined, reversed, or otherwise cannot be authorized, we may be unable to process or ship the order until a successful payment has been received.
We are not responsible for payment declines caused by your bank, card issuer, Stripe, or other payment-processing issues outside our control.
5. Pricing and Order Total
The total amount payable will be displayed during checkout before you complete your purchase.
The applicable order total may include the product price and any other applicable charges that are clearly displayed during checkout.
We offer free shipping throughout Germany, so no standard shipping charge is added for deliveries within Germany.
6. Payment Security
We use established payment-processing services to help protect payment transactions.
Customers should never send complete card numbers, security codes, passwords, or other sensitive payment information to us through email, live chat, contact forms, or other unsecured communication methods.
If you receive a suspicious payment request claiming to be from us, please contact our support team before making any additional payment.
7. Refunds
If you are eligible for a refund under our applicable return and refund terms, the refund will be processed through the original payment method where possible.
Our standard refund processing time is 4–6 business days after the refund has been approved and processed.
The time required for the funds to appear in your account may also depend on Stripe and your bank or payment provider.
8. Returns and Payments
We offer free returns with a 30-day return window, subject to the applicable conditions of our Return Policy.
A return does not automatically guarantee a refund. The returned item must meet the applicable return requirements before a refund is approved.
9. Payment Problems
If you experience an issue while making a payment, please check that:
- Your payment information has been entered correctly.
- Your payment method is active and authorized for online transactions.
- Your billing information matches the information required by your payment provider.
- Your bank or card issuer has not declined the transaction.
If the issue continues, you may contact our customer support team for assistance.
10. Fraud Prevention
We may take reasonable steps to verify transactions and prevent unauthorized or fraudulent purchases.
Orders may be delayed, reviewed, or cancelled where there are reasonable concerns regarding payment authorization, fraud, or unauthorized activity.
If an order is cancelled because payment cannot be successfully verified or authorized, any eligible payment reversal or refund will be handled through the applicable payment-processing method.
11. Changes to This Payment Policy
We may update this Payment Policy when necessary to reflect changes to our payment processes, services, or legal requirements.
Any updates will be posted on this page with a revised effective date.
12. Contact Us
For questions regarding payments, refunds, or payment-related issues, please contact our support team using the information below.
13. Business Information
Business Name: lilahennnussergbr
Legal Business Name: LiLA Henn-Nusser GbR
VAT Number: DE267535871
Contact Number: 4972579300001
Business Address: Prälat-Kreutz-Straße 3, 76646 Bruchsal-Untergrombach, Germany
Support Email: Info@lilahennnussergbr.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9 AM - 5 PM
Time Zone: Central European Summer Time (CEST)